Consumer Views on Restaurant Advertising
The National Restaurant Association and LivingSocial recently conducted a study regarding consumers' impressions of restaurants' marketing methods. The full results report on 12 different communication practices broken out by age, gender and location in the United States. Overall, consumers seem receptive to restaurant marketing efforts, with more traditional printed methods ranking the highest for most questions. Key findings include:
Marketing communications that consumers are receptive to receiving from restaurants:
- The most popular method of marketing is coupon booklets, with 80% of consumers saying they welcome marketing communications that way. However, it is higher for women than men (86% vs. 73%) and ages 35 to 64 are also more receptive.
- Women are more receptive in general to each marketing method than men.
- Ads in the local paper and brochures/menus in the mail are tied for the second-most welcome marketing method, with 73% of consumers each.
- Restaurant marketing is a tougher sell in the West region. For most categories, they had the fewest respondents receptive to the various marketing methods.
Marketing communications deemed most effective by consumers in getting them to *learn more*:
- Coupon books are the most popular, with 86% of adults (and 91% of women) saying they make them want to learn more about a restaurant.
- Emails (84%) and brochures/menus sent via the mail (82%) come in at number 2 and 3 respectively.
- The top six are all deemed effective in encouraging consumers to learn more by at least 75% of adults [brochures left on the doorstep (77%), ads on TV (77%) and ads in the local paper (75%)].
Marketing communications deemed most effective by consumers in getting them to *consider* going to or ordering from a restaurant:
- Again, coupon books are the most popular, with 85% of adults (and 90% of women) saying they make them consider choosing a restaurant.
- Tied for the next most popular methods encouraging consumers to consider going to a restaurant are emails from the restaurant and brochures/menus in the mail, both at 80% of all adults and both more popular with women than men. Both are also most popular with the 55 to 64 age group.
Marketing communications deemed most effective by consumers in getting them to *actually* go to or order from a restaurant:
- Again, coupon books are the most popular, with 84% of adults (and 89% of women) saying they make them consider choosing a restaurant.
- Everything is very similar between considering and actually going to the restaurant except that the percentages are slightly lower across the board on actually going to the restaurant.
Frequency of meals purchased at a restaurant (or fast food place, coffee shop or other food service location):
- Lunch is the most common meal eaten out (average of 1.74 times per week), followed by dinner (1.65 times), breakfast (1.13 times) and snack (1.02 times).
- Across all meals, men are more likely to eat out than women.
- Across all meals, the likelihood of eating out decreases with each older age group.

